When will my order be shipped? 

We make every effort to ship all orders next day unless the order is placed before 8am, where we will aim to have your order dispatched the same day. You will receive an email with shipping information once dispatch is confirmed. During sale periods, please allow additional time for your order to be dispatched and received.  

All delivery times listed above are quoted in business days for metro areas only and are estimates. 

Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.  

How can I check the status of my order? 

Domestic Orders: 

You may track the delivery of your order by using the tracking number provided by Australia Post at https://auspost.com.au/mypost/track 

You will find the tracking number for your order either in My Order or in the shipping confirmation e-mail. Alternatively, you can track your parcel via the SHOP App. https://shop.app/. Registered users can also check the status of their orders in your Account section on the website. 

International Orders: 

You may track the delivery of your order by using the tracking number provided by DHL at https://www.mydhli.com/global-en/home/tracking.html 

On dispatch of your order, you will receive a shipment confirmation email containing your consignment (tracking) number. You may track your parcel with DHL on their website in your country. Please note that a signature is required on delivery. 

What if my order is damaged in transit? 

CALIBRE takes no responsibility for orders lost or damaged by Australia Post or DHL. Please contact our customer care team via live chat or at customercare@calibre.com.au should you require any further information. 

Duties and tax 

Shipping fees for overseas does not include possible taxes and duties which may be applied by customs in the country where delivery is to be made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details. 

Do you ship to PO Boxes?

We do not deliver to PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded.